General Information on Maintenance
Yes, the Dustlight requires maintenance once a year to ensure reliable measurements and a long lifespan.
We recommend maintenance once a year, regardless of usage frequency. This ensures that the sensors, filters, and electronics function properly. If your Dustlight is used in extremely dusty environments, we recommend more frequent maintenance; in this case, your Dustlight will inform you if such dust levels have occurred.
Fine dust and environmental influences can affect the sensors in the long term. During maintenance, the device is thoroughly checked, cleaned, recalibrated, and – if necessary – supplied with spare parts. This ensures that your Dustlight remains precise and safe.
Without regular maintenance, the accuracy of the measurements may decline, and we can no longer guarantee compliance with the specified measurement accuracy. Therefore, regular maintenance and recalibration are very important factors for the long-term use of the Dustlight.
No. The Dustlight contains sensitive measuring technology that may only be checked and calibrated by authorised technicians at Dustlight or certified maintenance partners.
Maintenance notice
The app and the device automatically notify you two months before maintenance is due and again when the maintenance interval is reached. The interval is either one year or the maximum dust load being reached, whichever comes first.
Of course. Just contact us if you would like to carry out the maintenance earlier – for example, as part of your internal inspection intervals.
Maintenance Procedure
The maintenance includes all inspection and calibration work as well as minor wear parts. Larger repairs or replacement parts are offered separately and will be agreed with you in advance.
The maintenance itself consists of the following steps:
- Visual inspection and cleaning of the Dustlight
- Function test of all device functions
- Cleaning of air ducts and replacement of wear parts such as pre-filters
- Calibration of the sensor unit
- Firmware update (if required)
- Functional testing and creation of the maintenance certificate
Typically, the maintenance takes 2-4 working days from the receipt of the device with us. This does not include the postal delivery time for both the outgoing and return shipping.
After commissioning the maintenance, you will receive a return form from us. Please pack the device carefully and take it to the nearest UPS shipping point. Upon receipt of the device, you will receive a confirmation that the maintenance is now being carried out. After the maintenance is completed, you will receive a shipping notification and the device will be returned to you within 1-2 working days.
Please use the original packaging or a shock-resistant outer packaging if possible, and include the return form/delivery note.
The shipping costs for both outbound and return shipping will be added to the maintenance quote.
Yes. You will receive a maintenance and calibration protocol that you can use for internal documentation and that confirms the maintenance.
Planning and Costs
No, maintenance is a paid service. Repairs within the warranty are excluded from this.
We offer collective maintenance and coordinated time slots to ensure that your fleet of devices does not fail simultaneously. Please feel free to contact us.
Yes – for fleet customers or regular maintenance, we can also offer multi-year maintenance contracts. Please contact us for this.
Yes, many of our distribution partners take care of the maintenance coordination for you. Please always contact the dealer from whom you purchased the Dustlight for maintenance first.
The current prices can be found directly on the Buchungsseite see or you can Request a quote.
What happens to my data?
Yes. The measurement data remains stored on the device and is not affected by maintenance. For safety, we still recommend connecting the Dustlight to the app before sending it in and exporting the data, as we cannot provide a replacement in the event of data loss.
The app remains fully usable, and you can access all historical values and use your other Dustlights as usual.